오늘자로 공식 리콜 및 워런티 기간 연장 결정이 내려 졌습니다.

8월 1일 기준으로 해당 차량을 보유하신 오너께서는 1~3주내로 리콜과 보증기간 연장을 알리는 편지가 등록된 주소로 도착할 예정입니다.

지난 1.8 t 엔진 슬러지의 경우에는 이러한 "리콜 레터"를 메뉴얼과 함꼐 보관 하고 있느냐 아니냐로 워런티를 받으신 분과 못 받으신 분이 갈렸던 적이 있습니다. (해당 차량인데도, "리콜 권고 명령 당시"의 소유주 기준으로 연장해 준다는 말도 안되는 법적 문구 때문에, 미국의 50개주중 13개주에서는 이 레터를 실제로 소유하고 있거나, 복사본을 가지고 있지 않았을 경우 슬러지 작업을 거부해 주기도 하였습니다. (이 편지를 가지고 있으면, 다음 오너도 수리를 받을수 있었습니다.; 물론 각 1만 마일 미만의 오일 체인지 영수증등이 첨부 되어야 하긴 했지만요..)

실제로 이러한 '리콜'등을 통해 DSG 미션 전체가 커버 되는 것은 아닙니다. (말은 그렇게 적혀 있습니다만...) 리콜에 해당하는 온도 센서와 과열로 인한 이상 반응등이 입증 되어야만 커버가 됩니다. 지난 경험에 따르면.. 문제가 있으면, 일단 컨트롤 모듈만 교환해 주고, 이후에도 계속적인 문제 (변속시 충격이나 비 정상적인 슬립등)이 일어나 미션을 통째로 교체 받는 순서가 됩니다. (여기서 클러치의 경우는 남아 있는 두께를 측정하여 일정 기준 미만일 경우, 계산 공식에 따라 주행거리에 비례하여 결정합니다.)

미국에서 GTi/R32 등을 보유 하고 계신 회원분들이 몇분 계신걸로 아는데, 참고 하시기 바랍니다.

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Volkswagen Group of America Announces Customer Service Program

HERNDON, Va., Aug. 28 /PRNewswire/ -- Volkswagen Group of America, Inc. (VWGoA) today announced it would initiate a new customer service program to address concerns raised by its customers with certain Direct Shift Gearboxes (DSG(®)) in Volkswagen and Audi models, and to affirm its confidence in the sophisticated technology represented by those components.
"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers."

This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis. Covered models are the Volkswagen R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT.

Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range. VWGoA will repair or replace the components in the transmissions of approximately 43,000 Volkswagens and 10,300 Audis at no charge to the vehicles' owners. Additionally, VWGoA will reimburse customers who have had this repaired at their own expense.

The company has begun increasing the parts supply to expedite this customer service program. As the parts become available, owners of the affected vehicles will be contacted to schedule an appointment at their dealer. The company will make loaner vehicles available at no charge.

In the meantime, owners who may have experienced problems with their transmissions are requested to contact their dealers or the Audi/Volkswagen toll-free customer service numbers (see below).

This new customer service program is unrelated to a voluntary safety recall that VWGoA announced August 20. Under that recall, VWGoA is replacing a faulty temperature sensor in a separate and smaller group of vehicles. (The earlier action addresses a potential for a faulty temperature sensor to cause the transmission to shift into neutral while the vehicle is being driven.)
The company will extend its New Vehicle Limited Warranty to cover the DSG(® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.

VWGoA is confident these actions will address issues noted by owners of the affected Volkswagen and Audi models. The DSG(®) gearbox is an industry leading technology that combines the fuel economy of a manual gearshift with the automatic shifting capacity of an automatic transmission.

Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982 or the Audi Customer Relations Campaign Help Line at 1-800-253-AUDI (2834).
SOURCE Volkswagen Group of America, Inc.
SOURCE: Volkswagen Group of America, Inc.